Accessibility Policy
Ez2Fix is committed to ensuring digital accessibility for all customers and website visitors.
Our Commitment to Accessibility
At Ez2Fix, we believe that everyone deserves equal access to information and services. We are committed to providing a website and service experience that is accessible to all individuals, including those with disabilities.
We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously work to improve the accessibility of our digital presence and garage door services.
Website Accessibility Features
Navigation and Structure
- Clear, logical page structure with proper heading hierarchy
- Consistent navigation menu across all pages
- Keyboard navigation support for all interactive elements
- Skip navigation links for screen reader users
- Breadcrumb navigation to show page location
Visual Design and Readability
- High contrast color scheme for better readability
- Readable fonts and appropriate font sizes
- Text that can be resized up to 200% without loss of functionality
- Sufficient white space and visual separation between elements
- Focus indicators for all interactive elements
Content and Media
- Alternative text (alt text) for all images
- Descriptive link text that explains the link's purpose
- Captions and transcripts for video content when applicable
- Plain language and clear, concise content
Physical Service Accessibility
Accommodations for Our Customers
- Multiple communication options: phone, email, and online forms
- TTY/TDD relay services accepted for hearing-impaired customers
- Flexible scheduling to accommodate special needs
- Clear explanations of services and procedures
- Patient and understanding customer service
Ongoing Efforts
We recognize that accessibility is an ongoing effort, not a one-time achievement. Our commitment includes:
- Regular accessibility audits and testing
- Staff training on accessibility best practices
- Continuous improvement based on user feedback
- Staying current with accessibility standards and technology
Technical Specifications
Compatibility
Our website is designed to work with:
- Screen readers (JAWS, NVDA, VoiceOver, etc.)
- Voice recognition software
- Keyboard navigation
- Browser accessibility features
- Mobile accessibility features
Accessibility Feedback and Support
We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
We aim to respond to accessibility feedback within 2 business days and will work with you to find solutions that meet your needs while we address any accessibility barriers.