Privacy Policy

1. Introduction

Ez2Fix LLC ("Ez2Fix," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ez2fixllc.com or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit a service request through our booking form
• Contact us via email or phone
• Sign up for our newsletter or promotional communications
• Leave a review or testimonial

This information may include:

• Name
• Email address
• Phone number
• Service address
• City and ZIP code
• Details about your service request

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Geographic location (city/state level)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and fulfill service requests
• Communicate with you about appointments, services, and updates
• Send marketing communications (with your consent)
• Improve our website and services
• Analyze website usage and trends
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances: *Note: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.*

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Email delivery services (Resend)
• Analytics providers (Google Analytics)
• Web hosting and infrastructure providers (Vercel)
• Payment processors

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with reputable cloud providers
• Regular security audits and updates
• Access controls and authentication
• Google reCAPTCHA v3 for spam prevention

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us at ez2fixllc@gmail.com or call (201) 554-6769.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: